Terms & Conditions
Please read these terms and conditions carefully in conjunction with my Privacy Notice and Cookie Policy before using my services. These terms tell you who I am, how I will provide my services to you, how you and I may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact me to discuss. These terms have been written in accordance to the Consumer Rights Act 2015 and form an ongoing contract between us.
Definitions and interpretation
In this Agreement, unless the context requires otherwise:
Me means Catherine Deans, Clinical Hypnotherapist, owner of this website and the therapist performing the services listed on this website.
You refers to the individual accepting these terms and conditions and using these services.
Force Majeure means an event or sequence of events beyond reasonable control preventing You or Me delaying from performing any obligations under this Agreement.
Registration means your registration with Me to allow you to access my services.
Email cathdeans11@gmail.com
Website means http://www.catherine-deans.co.uk
1. Information about Me
1.1. Who am I?
Welcome to my website http://www.catherine-deans.co.uk. My name is Catherine Deans and I am a Clinical Hypnotherapist, Stress Management Consultant and Mindfulness Coach. I have a Diploma in Clinical Hypnotherapy from the London College of Clinical Hypnosis, an OCR Diploma in Stress Management recognised by The International Stress Management Association. I have received trainings in trauma-sensitive mindfulness and teaching mindfulness to groups. I also have a BSc(hon) in Psychology.
I have been working as a hypnotherapist since 1998. I am also a qualified teacher with a PGCE qualification. I have worked as a class teacher in mainstream education. I have also provided one-to-one tutoring to children and young people in the care system with diverse needs. I have written and published stories that support children with their well-being.
1.2. How you can contact me
I am contactable via email at cathdeans11@gmail.com and on 07968 735922.
2. Services
2.1. Appointments
I offer face-to-face consultations at Independence House, Holly Bank Rd, Huddersfield HD3 3LX. I also can offer home visits however this is within my discretion whether to offer this to any particular individual. I also offer online virtual sessions via Zoom. Each consultation lasts approximately 1.5 hours.
The initial stop smoking hypnotherapy session can take up to 1.5 hours and the price for this stop smoking treatment includes a free four week aftercare (where you are entitled to book as many sessions as you feel you need in the four weeks following the initial session).
2.2. Online / virtual sessions
I use Zoom for all online appointments. Online sessions require a good WiFi signal and I advise you to find a space at home where you won’t be disturbed. Headphones are also advisable. If the signal drops during the session and fails to automatically reconnect within 1 minute, I will email you or call you on the phone number you provide at the time of registering.
2.3. Techniques and methods
I use a variety of techniques including hypnotherapy, NLP, EFT, mindfulness and emotion coaching. In some instances I will provide recordings for you to listen to at home. These are for your use only and are not permitted for you to share with anyone else.
2.4. Fees
Please observe my Session Fee page on my website for an up-to-date price list. I reserve the right to change my session fees at any time. You will be notified in writing via email of such changes at least 48 hours notice prior to any pre-booked session.
2.5. Payment
Payment is required when booking each appointment via bank transfer to the following account:
C E Deans
S/C 050966
AC # 56432054
2.6. Guarantees
I do not offer any guarantees. Hypnotherapy is a collaborative process and requires commitment and motivation from each client. I promise to use my expertise, experience and skill to help you achieve your goals in the least amount of sessions possible.
2.7. Number of sessions
The number of sessions required and results from treatment vary from person to person. There is no obligation to book a certain number of sessions.
2.8. Punctuality and Attendance
You must be free from the effects/influence of alcohol and drugs. I reserve the right to cancel a session without a refund if I believe that drugs or alcohol have been consumed prior to the session.
If you are more than ten minutes late to your appointment the session may be cancelled without a refund.
2.9 Contact Between Sessions
If you wish to contact me between sessions to discuss your treatment please contact me via email at cathdeans11@gmail.com and I will endeavour to respond as soon as reasonably possible . I will always try to be supportive and flexible however it may be that, if more detailed support is felt to be necessary, then I may offer to bring forward your appointment date if that is possible.
If you have serious concerns about your mental health then it is your responsibility to contact your G.P. for advice.
2.10 Notes/Reports
Notes are taken during sessions. These are kept securely, for a period in accordance with data protection legislation.
2.11 Confidentiality
The therapeutic relationship between us is confidential except in the following circumstances:
Your safety or the safety of others is at risk
When I am working with a clinical supervisor. In this case the supervisor is also bound by confidentiality and your identity, as the client, will only be referred to anonymously.
When compelled by a court of law to disclose notes/information about the client
Non-payment of fees resulting in legal action being taken against you
At your (the client’s) request.
3. Cancellations
3.1. Cancellation policy
I require a minimum of 48 hours notice to cancel or reschedule an appointment. There will be no automatic refund for bookings cancelled or rescheduled with less than 48 hours notice. Under exceptional circumstances I may choose to refund the session fee but it is not an automatic right. Commitment to the sessions is an important element of success.
3.2. The Cooling-Off period
Under the Consumer Contracts Regulations 2013, you have the right to cancel your appointment and receive a full refund, without giving any reason, within 14 days from the day after your booking is confirmed via email.
However, as per regulation 36 of Consumer Contracts Regulations 2013, if you choose to commence services immediately (or within those 14 days) you subsequently waive your right to cancel within the 14 day period. The cancellation period expires 48 hours before the start of your appointment.
3.3. Your right to waive the 14 day Cooling-Off period
Work will be undertaken by Me ahead of your scheduled session. This is why I require your consent to waive your rights to cancel your appointment within 14-days. If you wish to proceed with your appointment before the 14-day cooling-off period, this is a requirement.
If you decide to book an appointment that falls within 14-days from the day after your booking is confirmed via email, this will indicate that you waive your rights to the cooling-off period and a full refund.
Cancellations will be accepted up to 48 hours before your appointment time for a full refund to be given.
Exceptions: When bookings are for the treatment of addictions, including gambling, you are agreeing to waive your rights to a refund. In exceptional circumstances I may choose to refund session fees for cancelled or rescheduled appointments however I reserve the right to decide. Commitment to the sessions is a very important aspect of achieving success.
3.4. Appointments booked less than 48 hours in advance
If you book an appointment that will begin within the next 48 hours, you lose the right to change your mind or cancel this service.
3.5. Stop-smoking four-week aftercare service
You waive your right to the four-week aftercare service if you cancel or reschedule an appointment with less than 48 hours notice. In such an instance, any further sessions will need to be paid for at my standard session fee rate.
3.6. How to cancel
To exercise the right to cancel, you must inform me of your decision to cancel this contract by a clear statement via email to cathdeans11@gmail.com at least 48 hours before the start of your appointment. I will communicate an acknowledgement of receipt of such a cancellation via email.
3.7. If I need to cancel
If I need to cancel the appointment, am unable to perform the service or am unexpectedly delayed for more than ten minutes, I will offer you a full refund or the option of rescheduling to another time.
3.7. Refunds
Where you have a right to end the contract, I will refund you the price you paid for the services, using the same method you used for payment. You will therefore need to provide me with your bank details.
4. Registration
4.1. Registration form
Before a session commences, you will be required to complete a registration form. This information includes (but is not limited to) your name, date of birth, phone number, address, email, symptoms and previous hypnotherapy experience. By registering with me, you agree to inform me if any of your contact information changes. Please read my Privacy Policy for information on how I use this information.
5. Termination
5.1. This Agreement is ongoing. You may terminate this Agreement at any time by contacting me at cathdeans11@gmail.com or by discussing the matter with me during your session. When to terminate your course of treatment is best agreed in advance, as the final session will be constructed to especially support you in the future, and to maintain positive changes independently of sessions. The final session is often a clarification of changes made and consolidation of the previous sessions. This is aimed at providing a more complete feeling of satisfaction and strengthening of outcomes.
6. Your information
6.1. Privacy
I process information about you in accordance with my Privacy and Cookies Policy.
6.2. Security
Communications between us will take place via email or the telephone numbers supplied on the registration form. Through the use of potentially unsecured email, there is risk that Private Health Information may be disclosed to and/or intercepted by unauthorised third parties. As such, I cannot ensure the security of messages sent by email.
7. Registration
7.1. Agreement
By registering to book appointments and use my services provided on the Website you agree that:
you have read, understood and agree to all of the terms set out in this Agreement (and all other Terms referred to as if they were set out in full within this Agreement);
you are over the age of 18 and/or that you have the legal capacity to enter into and be bound by these terms, or, that you are a parent/guardian of someone under the age of 18;
the information that you provide to me is accurate;
you agree not to share any treatment, recordings or techniques I provide to you with anyone else.
you have sought the advice of a medical professional for any medical or mental health issues and received confirmation from them that hypnotherapy is appropriate.
You understand that I have my own beliefs about who we are and the nature of the universe, laws of attraction and manifestation, past lives and consciousness. It is your responsibility to research these topics and decide for yourself what you believe. By booking a session with me, you are aware that you may be exploring your experiences from this perspective and from within this framework of understanding.
7.2. Statutory rights
These terms do not affect your statutory rights.
7.3. Breach of terms
I reserve the right to refuse to accept your registration or to suspend or deny access to the Website if you breach the terms set out in this Agreement.
8. Complaints
8.1. Making a complaint
I hope that you will be happy with the service I provide. However, if you do have any complaints then please contact me at cathdeans11@gmail.com. You can also submit a complaint to the my professional body BSCH
9. Force Majeure
I will not be liable if I am prevented or delayed in performing my obligations under these terms due to Force Majeure.
10. General
10.1. Severance.
If any provision of this Agreement (or part of any provision) is or becomes illegal, invalid or unenforceable, the legality, validity and enforceability of any other provision of this Agreement will not be affected.
10.2. Rights of third parties.
No person other than you or us will have any right to enforce any of this Agreement’s provisions.
11. Governing law and jurisdiction
This Agreement and any dispute or claim arising out of, or in connection with, it, its subject matter or formation (including non-contractual disputes or claims) will be governed by, and construed in accordance with, the laws of England and Wales.
You irrevocably agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of, or in connection with, this Agreement, its subject matter or formation (including non-contractual disputes or claims).
Privacy Notice
My lawful basis for holding and using your personal information
There are different lawful bases depending on the stage at which I am processing your data. I have explained these below:
If you have had therapy with me and it has now ended, I will use legitimate interest as my lawful basis for holding and using your personal information. If you are currently having therapy or if you are in contact with me to consider therapy, I will process your personal data where it is necessary for the performance of our contract. The GDPR also makes sure that I look after any sensitive personal information that you may disclose to me appropriately. This type of information is called ‘special category personal information’. The lawful basis for me processing any special categories of personal information is that it is for provision of health treatment (in this case hypnotherapy and mindfulness) and necessary for a contract with a health professional (in this case, a contract between me and you).
How I use your information
When you contact me with an enquiry about my services I will collect information to help me satisfy your enquiry. This will include your name, age, physical and/or mental health diagnoses and any symptoms you may be experiencing, previous physical and mental health history, history of support and treatment for those. Alternatively, your GP or other health professional may send me your details when making a referral or a parent or trusted individual may give me your details when making an enquiry on your behalf. If you decide not to proceed I will ensure all your personal data is deleted within one month. If you would like me to delete this information sooner, just let me know. While you are accessing my services, rest assured that everything you discuss with me is confidential. Please see my terms and conditions for occasions when confidentiality may be broken. I will always try to speak to you about this first, unless there are safeguarding issues that prevent this.
I will keep a record of your personal details to help my services run smoothly. These details are kept securely on password protected devices and are not shared with any third party. I will keep written notes of each session, these are kept in a locked box. For security reasons I do not retain text messages for more than 6 months after end of treatment course. Likewise, any email correspondence will be deleted after 6 months if it is not important. Once the treatment course has ended your records will be kept for 7 years from the end of our contact with each other and are then securely destroyed. If you want me to delete your information sooner than this, please tell me.
Third party recipients of personal data
I sometimes share personal data with third parties, for example, where I have contracted with a supplier to carry out specific tasks. In such cases I have carefully selected which partners I work with. I take great care to ensure that I have a contract with the third party that states what they are allowed to do with the data I share with them. I ensure that they do not use your information in any way other than the task for which they have been contracted.
I try to be as open as I can be in terms of giving people access to their personal information. You have a right to ask me to delete your personal information, to limit how I use your personal information, or to stop processing your personal information. You also have a right to ask for a copy of any information that I hold about you and to object to the use of your personal data in some circumstances. You can read more about your rights at ico.org.uk/your-data-matters.
If I do hold information about you I will:
Give you a description of it and where it came from; tell you why I am holding it, tell you how long I will store your data and how I made this decision; tell you who it could be disclosed to; let you have a copy of the information in an intelligible form. You can also ask me at any time to correct any mistakes there may be in the personal information I hold about you. To make a request for any personal information I may hold about you, please put the request in writing addressing it to cathdeans11@gmail.com. If you have any complaint about how I handle your personal data please do not hesitate to get in touch with me by writing or emailing to the contact details given above. I would welcome any suggestions for improving my data protection procedures. If you want to make a formal complaint about the way I have processed your personal information you can contact the ICO which is the statutory body that oversees data protection law in the UK. For more information go to ico.org.uk/make-a-complaint.
Data security
I take the security of the data I hold about you very seriously and as such I take every effort to make sure it is kept secure.
Visitors to my website
When someone visits my website, I use a third party service, WordPress.com by Automattic, Inc, to collect standard internet log information and details of visitor behaviour patterns. I do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way that does not identify anyone. I do not make, and do not allow WordPress to make, any attempt to find out the identities of those visiting my website. I use legitimate interests as my lawful basis for holding and using your personal information in this way when you visit my website. I use WordPress so that I can continually improve my service to you, You can read WordPress’s privacy notice here https://en-gb.wordpress.org/about/privacy/.
Cookies:
This website uses cookies to better your user experience while visiting the website. It also collects cookies on behalf of the social media platforms (such as Facebook and Twitter). As required by the GDPR data legislation, where applicable this website uses a cookie control system, allowing the user to give explicit permission or to deny the use of / saving of cookies on their computer / device. If you choose to share information from this site using a social media button, you do so at your own discretion and accept that doing so may publish content to your social media profile feed or page.
Cookies are simple text files that are saved on your computer, mobile or other device via your Web browser. They contain small amounts of information about the your interactions and usage of the website. This allows the website, through its server, to provide you with a tailored experience within this website.
I would like to advise you that you can refuse the use and saving of cookies from this website on to your device’s hard drive by taking the necessary steps within your web browser’s security settings in order to block all cookies from this website and its external serving vendors or use the cookie control system if available upon your first visit.
Catherine Deans DHyp BSc (hons) 